Frequently Asked Questions


  1. What is myPointOS?

    myPointOS is a web-enabled add-on service for PointOS users that allows them to view a real-time dashboard, run reports, manage mobile devices, get cloud-based backups, and remotely manage their PointOS system using a standard web browser from anywhere in the world.

  2. What do I need to use myPointOS?

    To use the myPointOS web portal and mobile apps, you'll need PointOS Professional installed and running on your Windows machine. If you don't have PointOS, you can get a free 30 day trial at You'll also need the myPointOS Service, which must run on the same machine as where your PointOS Database is installed.

  3. How do I know if myPointOS is working?

    If you've installed the myPointOS service, you can verify that the service has started by launching the myPointOS Service Control application installed with myPointOS. If you see a Location Key shown, the service has successfully contacted the myPointOS Server.

  4. How do I register my location with myPointOS?

    You'll need your unique Location Key, which can be found in the myPointOS Service Control application. If you already have a account, you can copy this location key and paste it into the website. If you don't already have a account, you can click the "Register" button and the Location Key will automatically be associated with your myPointOS account after you signup.

About the FAQ Page

Here are answers to the most common questions that customers have regarding the use of myPointOS.

If your question is not answered here, please use the blue Feedback tab to the right to contact myPointOS support.